If you have ordered from a local seller, you can expect to receive your order within 1 to 7 business days after you have received our shipping notification email.
Please do take note that any transactions made off the iEvo Platform violate our terms of service. If a seller on iEvo asks you to pay off-site through another channel, please do not send them any monetary value and report the matter to us.
The “Approved” status indicates that FBI/seller has picked up your product from the seller. When the status changes to “Dispatched”, it indicates that the courier is on their way to deliver your product to you.
Once the courier has successfully delivered the product to you, the status will be updated to “Delivered”.
If you are purchasing a large product, such as a washing machine, refrigerator or other bulky items please kindly refer to the information below:
iEvo charges shipping fees based on your selected shipping options made for your products from each seller. Your total applicable shipping fee will be clearly indicated in your cart and during checkout.
International shipment option is currently not available on iEvo.
Fulfilled by iEvo
Estimated: 1 to 3 Days (Home Delivery)
Estimated: 4 to 7 Days (Home Delivery)
Estimated: 8 to 10 Days (Home Delivery)
We regret to apologize that we are unable to accommodate specific delivery time requests at the moment. If you are not available at the time of your delivery attempt, our delivery courier/partners will try to re-deliver to you at another time.
Our delivery operates from Mondays to Friday 11am to 2pm, 3pm to 6pm, 7pm to 10pm and Saturday from 12pm to 5pm. There is no delivery on a public holiday.
Unfortunately, we are unable to expedite the delivery of orders. However we will do our best to ensure that your parcel is delivered within the promised delivery time.
Our courier/partners will attempt delivery to your stated shipping address first. If you are unreachable at your address, then our drivers will only be able to hand over the parcel to your reception staff if you have given prior letter of authorization to us and only if you’re building policy allows it. iEvo will deliver your packaged order to the address that you have provided during checkout, regardless of whether it is your house address or office address.
iEvo currently does not offer this option.
The shipping address that you have provided may be lacking information such as a unit number. A complete and qualified address should contain the following a Block/Apartment Number, Street Address, Unit/Floor Number and Postal Code. This is to help locate your shipping address.
We regret to inform you, that our delivery courier/partners are not able to schedule a call before the delivery. They may call you or send a SMS notification before attempting delivery or when they arrive at the stated delivery location. If you are not available at the time of your delivery attempt then the courier/partners will try to re-deliver to you at another time. Please do take note that re-delivery attempts are chargeable.
If you are not available to receive your package on the day that the package arrives, the delivery courier/partners will re-attempt to make a delivery to you at another date and time. Please note that it is currently not possible to request for a specific day or timing even for re-delivery attempts. Kindly take note that redelivery charges do apply for re-attempt on delivery.