Shipping & Returns
- This is the Refund Policy of IEVO. Please read this policy carefully. By clicking “I Accept” at the end of this page, you are deemed to have read and understood the terms and conditions herein.
- IEVO is an e-commerce portal consisting of listings put up by various vendors. Any goods purchased on the IEVO website is not sold by IEVO.
- Notwithstanding paragraph 2 herein, we will issue refunds within a period of 7 days from the date of purchase for all electronic devices sold through IEVO. The refunds will be made in the form of store credit, and will only be given if the goods are defective or not as described.
- After the period of 7 days, or if the goods are not defective, all requests for refund must be made directly to the Vendors.
- Should the Vendors refuse to accept your refund request, you have thirty (30) days to open a claim with IEVO. The IEVO Dispute Resolution team shall review the refund claim on a case-to-case basis, and shall be empowered to request for evidence and documentation, such as pictures of the defective products. The decision of the IEVO Dispute Resolution team shall be final.
- If IEVO or any Vendor chooses to accept your refund request, the refund shall be made after the deduction of any outstanding fees, administrative fees and shipping fees.
- If you have purchased a product through Hire-Purchase or any other financing method, the financing plans shall still be in force, and must be cancelled manually. Cancellation of the financing plans shall be subject to the terms and conditions of the financing plans and may incur further charges.
- Unless specified otherwise, the Buyer shall be responsible for the return shipping charges.